Professional Services
Every nonprofit is unique, and we know the challenges and concerns that can affect your organization. The professional services we offer help ensure that your SofTrek solution addresses and meets your specific technology concerns. Our expert team guides and supports you through every step of your project.
Business/System Consulting
Our team works with you to understand your organization's particular business rules and systems. We meet directly with your users to understand how they use systems to perform their jobs. Equipped with this knowledge, we then provide you with feedback on potential improvements - custom or standard.
Conversions
Converting your existing data is a very technical but crucial step. To streamline the conversion process, our expert analysts work with your team to map your database to best fit the way your nonprofit works. Our team is highly skilled in extracting and converting data from a variety of systems so you can be sure that your data is converted accurately from its current files into your SofTrek database. We provide guidance for testing the accuracy of converted data to ensure a seamless transition.
Custom Programming
We offer custom programming based on your specific requirements. From custom applications, program triggers, validation routines, customized output, custom forms, web pages or screens, we provide solutions for all of your custom needs.
Direct Marketing Support
We provide support for all aspects of your nonprofit's direct mail and marketing needs. We assist you every step of the way, from mailing selection and segmentation to uploading mailing results. We also work closely with third party vendors to ensure they have exactly what they need to successfully generate your mailings.
Duplicate Resolution
Resolving duplicates in your database can reduce printing costs, increase response rates, improve customer satisfaction and help you to maintain a generally more efficient database. Our applications include utilities for detecting and resolving duplicates which can be configured to work well for your organization. Our team of experts can work with you to develop effective duplicate identification strategies and work with you to resolve them.
Implementation
The success of any software implementation relies on planning, coordination, and teamwork. Our skilled experts guide you through every important step of an implementation from hardware suitability assessment and software installation to user training needs assessment.
Integration Consulting
Nonprofit organizations use a variety of information systems and tools for their constituent information. If these systems don’t communicate with one another, it could present significant challenges. Enable communication between your donor database and other software applications to take advantage of the information and intelligence you have available across your entire organization.
Report Development
We understand that each nonprofit has very unique reporting needs. That's why we offer a wide range of custom report solutions. We work with you to gain a full understanding of your specific reporting requirements and then develop and deliver quality custom reports that meet your exact requirements. Custom reports can save you time and money, and will deliver the highest quality reports available.
Contact us to learn more about the professional business services that would benefit your nonprofit's ability to effectively manage your donors and successfully support your mission.
