www.softrek.com

Our goal is to provide our nonprofit clients with superior product service and support to help you effectively use your donor management software and manage your fundraising activities. Our client services team is extremely knowledgeable and is ready to assist you.

Contacting SofTrek's Client Services Team

Telephone
Client service and support is provided via our toll-free number from 8:30 a.m. until 8:00 p.m. Eastern Standard Time, Monday through Friday excluding holidays. Our toll-free number is 1-800-442-9211.

Email and Fax
You can email or fax product questions and support issues to our team. Email provides the ability for you to include screen shots and log files which can help provide a quick resolution to your issue. Our fax number is (716) 691-2828. This e-mail address is being protected from spambots. You need JavaScript enabled to view it to send an email.

Online
You can visit our support site to view, update, and report new support issues to our team. Please note that a login is required. If you do not have a user name and password, you may request one from client services by email or phone at 1-800-442-9211.

Remote Access
Remote access is an efficient way to troubleshoot a product question or problem. Through remote online communication, our skilled support technicians can directly access your system to diagnose and solve almost any support issue. Contact your account manager to schedule a remote access session.

If you have additional questions, please contact our This e-mail address is being protected from spambots. You need JavaScript enabled to view it team.