Our goal is to provide our nonprofit clients with superior product service and support to help you effectively use your donor management software and manage your fundraising activities. Our client services team is extremely knowledgeable and is ready to assist you.
Contacting SofTrek's Client Services Team
Telephone
Client service and support is provided via our toll-free number from 8:30 a.m. until 8:00 p.m. Eastern Standard Time, Monday through Friday excluding holidays. Our toll-free number is 1-800-442-9211.
Support Request Form
You can send product questions and support issues to our team by completing the support request form. This provides the ability for you to include detailed information which can help provide a quick resolution to your issue. Click here to send a support request.
Fax
You can fax a product questions and support issues to our team. Our fax number is (716) 691-2828. Click here to print the support request form you will need to fax in.
If you have additional questions, please contact our Client Services team.
