www.softrek.com

SofTrek's goal is to provide you with superior customer service and support to help your nonprofit organization manage your donor management software and fundraising activities. Our Client Services team is extremely knowledgeable and is ready to assist you.

How to contact SofTrek Client Services:

Telephone
Customer service and support are provided via our toll-free number from 8:30 a.m. until 8:00 p.m. Eastern Standard Time, Monday through Friday excluding holidays. Our toll-free number is 1-800-442-9211.

Fax and Email
Email provides the ability for you to include screen shots and log files which help us provide a quick resolution to your issue. Our fax number is (716) 691-2828 and our email address is This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Online
Visit the customer support site to view, update, or report new support issues. Click here to access the site. Note login is required. If you do not have a username and password, request one by contacting Client Services at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or 1-800-442-9211.

Remote Access
Remote access via WebEx is an efficient way to provide support when a difficult problem is encountered. Through remote communication, our support technicians can directly access your system to analyze the problem. To schedule a WebEx, contact your Account Manager.

Learn more about our training services.