Technical Writing & Documentation Internship

Job Summary
  • This credit-bearing internship will run the duration of the upcoming semester.
  • Assist with writing and updating user documentation that helps our clients gain a clear understanding of how to use our software products in the most effective manner related to their organization’s own unique needs.
  • Write user documentation that takes into consideration the knowledge and skill base of various end-users, who broadly range in ability.
  • Learn how to use a variety of software platforms, including ClearView CRM, Joomla! CMS, Mimic, Capture, and Google Docs.
  • Work within an Agile development cycle, which requires quick turn-around of new and updated user documentation and release notes, per a three-week development schedule.
Key Responsibilities
  • Work closely with the lead documentation specialist and a team of business analysts, software engineers, usability testers, trainers, client services technicians, and end users to write, test, modify, and distribute high-quality how-to documentation using a variety of delivery vehicles, like web publication, print-based outputs and videos:
    • Write and revise online help articles using Joomla! CMS.
    • Write and revise print-version user documentation using Google Docs.
    • Assist with converting and optimizing our image collection using Capture.
    • Assist in the creation of interactive video tutorials using Mimic and Capture.
      • Note: Prior knowledge of Mimic, Capture, Joomla!, and/or Google Docs products is not mandatory; self-motivated to ramp up on these platforms through independent study and practice is required.
  • Revise and proofread user documentation and tutorials in the aforementioned various formats for both content accuracy and ease of use; provide clear, meaningful improvement suggestions as needed.
  • Self-driven to ramp up on a general understanding of the nonprofit sector that we cater to, as well as SofTrek’s software products, primarily ClearView CRM; during ramp up period, provide feedback on our existing collection of resources to help support the continual improvement and evolution of our learning materials.
  • Support the creation and maintenance of an internal collection of resources, geared towards ongoing best-practices research, as well as reference materials for the development and client services teams.
  • Other related tasks as required.

Job Requirements
  • Currently enrolled in a 4-year English program, or a closely related major.
  • A genuine interest in learning more about working in the fast-growing fields of technical writing and information architecture.
  • Able to take complex concepts and procedures, and make them clear and obtainable to end-users with varying degrees of ability.
  • Self-motivated; able to learn new concepts, methods, and systems through self-study and self-driven practice.
  • Deadline-oriented; able to work in a fast-paced environment, producing high-quality outputs within the allotted timeframe.
  • Team player; works well with a broad latitude of personalities and skill sets.
  • Exceptional written communication skills and strong verbal communication skills.
  • Intermediate computer abilities; some familiarity with word processing products, and utilizing the Internet for research and use of web applications is required:
    • Experience using Mimic, Capture, Joomla! and/or Google Docs is a plus, but is not required and should not deter you from applying for this internship.
  • A 12 – 15 hours weekly time commitment is required.
  • Reliable; adheres to a mutually agreed upon schedule, with consistent punctuality and a professional demeanor.
  • Must be able to provide your own reliable transportation to our Amherst, New York location.


How to apply

Please submit your resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it..  We review every submission, and if it looks like you're a good fit we'll get in touch with you for a phone interview.
We are unable to sponsor H-1B candidates at this time.  SofTrek is an Equal Opportunity Employer.